We accept returns in certain situations. In all cases, you must receive an RMA (return merchandise authorization) number from customer service and the RMA number must be written on all packages.
HOW WE HANDLE PRODUCTS THAT ARE RETURNED:
BedBug Central will never send you a product that has been previously returned. All products we ship are new to help ensure that we do not inadvertently spread a bed bug infestation.
When we receive a return, the product is heat treated on arrival to remove any chance of an infestation coming into our warehouse. Products are then returned to the manufacturer, used in our ongoing research and projects or destroyed. BedBug Central is committed to ongoing research on products and we are able to integrate returns into our research to benefit our loyal customer base.
We feel that allowing returns is a CUSTOMER FRIENDLY approach that some other retailers will not honor.
DAMAGED OR DEFECTIVE PRODUCTS:
BedBug Central will accept the return of a damaged or defective product within 30 days of purchase and will replace that product at no additional cost. Products must be shipped back with original packaging to our return address below. If the product is found to not be defective a restocking fee of 25% plus shipping will be charged.
You must contact us before returning the product to receive an RMA and a pre-paid shipping label. Contact Customer Service at 877-411-1142 or email [email protected]
WRONG ITEM SHIPPED:
If BedBug Central makes a mistake and ships you an item that was not ordered we will gladly ship you the correct item at no cost to the customer. Please contact us to arrange for a pre-paid shipping label to return the original item and to have the correct item shipped. Contact Customer Service at 877-411-1142 or email: [email protected]
BedBug Central will accept returns of any product within 30 days of purchase. You will be responsible for return shipping costs. Products should be in the original packaging and unopened. Opened products that are not used can also be returned but may be subject to restocking fee of up to 25%. The product must have the original packaging. Products without original packaging will be accepted for a merchandise credit as long as they have not been used. Contact us before you ship any products for an RMA #. Contact Customer Service at 877-411-1142 or email:[email protected]
Products that are abused, damaged or used cannot be returned at anytime.
SPECIAL RETURN POLICY FOR MATTRESS ENCASEMENTS ONLY
We understand ordering the correct encasement size can become an issue. Please be sure to review our instructions on measuring beds for correct encasement sizing to avoid ordering the wrong product. If you still have questions please contact our customer service department for assistance (877-411-1142 or email [email protected]
In the event your encasement is too small for the bed do not force it on as it will damage the zipper and the zipper will burst (come apart). Encasements with burst zippers cannot be returned or exchanged. When making the installation if you realize that you have the wrong size, we have a no-hassle exchange policy. You must return the item within 30 days of purchase and include a note of the proper size. You are responsible for all shipping and handling and the restocking fee. You are also responsible for any additional fees for a more expensive encasement. However, if the price of the new encasement requested is less than the original we will credit the difference to your credit card.
GENERAL INFORMATION FOR RETURNS
Please allow 7-10 days to process your return. Refunds usually post to the credit card within 72 hours. Refunds will be credited to the original purchasing credit card account number only.
Include the return label (sent to you in the original shipment) with your product and indicate the RMA # and the reason for the return. We recommend you return items via UPS Ground or insured USPS for proof of delivery. We also recommend that you use the original shipping carton and packing materials.
If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges and a 25% restocking fee may apply.
Please do not return items COD (cash on delivery). Any charges incurred by BedBug Central for COD shipments will be subtracted from the amount of the returned item. You will be returned the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
Ship Items to:
BedBug Central Return Center
351 Lawrence Station Road
Lawrenceville, NJ 08648
Questions on returns? Contact Customer Service at 877-411-1142 or email:[email protected]